Support and Maintenance

We want you to get the most out of your Cohort system, and there are a wide range of services available under your support contract to ensure you’re getting the best possible experience.

2 hours of dedicated remote WebEx training per quarter

Access to training is made easier with these remote WebEx sessions which are tailored to your specific needs.

One onsite professional service visit per year from one of our Cohort experts

This can be utilised as a training, consultancy or engineer visit; whichever suits the needs of your department.

Clinical Governance and Management reporting packs

These include:

  • SEQOHS reports: Helping you to attain and keep your accreditation
  • MoHaWK reports: Tailored reports to ensure you can extract MoHaWK reporting data instantly
  • Five bespoke query reports: Customised reports tailored for your exact requirements

System audit

This will assess your current usage of the system, the quality of data entered and the outputs you are achieving. A detailed report of your system usage is provided, along with recommendations and best working practice.

Two Generic product Webinar sessions

These Webinar sessions cover hot topics, recent upgrades and best working practice; keeping you up-to-date with Cohort and increasing your knowledge of the system.

Help Desk Support

Our friendly and helpful support team are on hand to answer any questions you have relating to Cohort. Our new online customer portal will also provide further benefits for you.

Monthly help desk reports

Providing a management overview of support calls logged.

N3 and remote diagnostic support

Providing a better level of support and assistance to your local IT department.

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